Privacy Policy

Interconnecting Authors & Novel Lovers

Privacy Policy

NovelHub, which is provided by PT. Lentera Cemerlang Abadi (hereinafter referred to as the "Platform, respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, services,  and applications (the “Services”). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. we will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions,
which is accessible at Novel Hub, unless otherwise defined in this Privacy Policy.

If you have any questions about how we use your personal data or data protection, please contact [email protected].


What types of information we collect when you use this service

Content that you create or provide to us

Information you provide when entering the platform, including gender and date of birth;

Information provided when registering with the platform or logging in, including email address; Profile photo, inbox and username authorized when logged in via social networks;

We will also collect your contributions and comments on the platform.


Information we collect when you use this service

Your device information

We will collect information about the device you use when using the service to provide useful features such as channel network optimization and more.

The information we collect includes a unique identifier, device type, operating system, network status and application version number. We also collect information about your interactions with the service, including your IP address, crash reports, system activity, and the date, time and URL of the request.

We collect this information when you use our services and connect to our servers.

Your Activity

We will collect information about the activities you use while using the service and use it to do things like recommend content you may like. The activity information we collect may include:

  • The words you are looking for
  • Content that you enjoy
  • Purchasing activity
  • Your collections / favorites, your likes / likes

Your Location Information

We will collect your location information when you use the service to provide useful features, such as using the highest speed network provider for different areas and others.

We can determine your location in the following ways (accuracy varies):

  • GPS
  • IP address
  • Sensor data from your device

What types of location data we may collect depends to some extent on your device settings. For example, you can turn device location information on or off using the Android device settings app.


How will we use your data?

Providing Services

We will use your information to provide services, such as processing the words you searched for to provide relevant results.

Maintenance and service improvement

We also use your information to ensure that our services are running normally, such as tracking down interruptions or solving problems that you report to us. In addition, we will also use your information to improve our services, for example, understanding which search terms are most commonly used helps us improve the appearance of content across all services.

Developing new services

We will use the information we collect from the service to assist in the development of new services. For example, introducing new comics or novels by understanding users\' reading preferences on the platform.

Providing personalized services, including content

We will use the information we collect to customize our services, including recommendations and personalized content. For example, recommending premium content types that are of the same genre based on the type of content you are browsing.

Evaluation Tool

We will use the data for analysis and evaluation, understanding how the service is used. For example, we will analyze data on related websites that you visit to do things like optimize product design.

Communication with you

We will use the information we collect, such as your email address, to interact directly with you. For example, if we post an event, we may be able to send you a notification. Or, we can notify you of upcoming changes to the service or upcoming improvements. In addition, when communicating with you, we will keep a record of your requests to resolve any issues you may encounter.

Protect NovelHub, our users and the public

We will use this information to help improve the security and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm NovelHub, our users, or the public.

To use your information for the above purposes, we use various technologies to process information. For example: Analyze your content with an automated system to provide you with customized content views, other features adapted to service usage, and much more.

We will ask for your consent before using your information for purposes not covered by this Privacy Policy.


Your rights

You will have access to your personal data that we collect and have the right to correct, update, or request deletion of your personal data. To ensure the security of your personal data, we need to confirm your personal identity before responding to your request. If you have a requirement for your personal data, please contact [email protected].

You have the following rights:

  • Free confirmation of your personal data that we collect, access to a copy of your personal data that we have stored
  • Request the correction, deletion or restriction of your personal data in a reasonable manner
  • Processing based on your personal data must have your permission, and you have the right to withdraw consent (data processing that has occurred will not be affected by this)
  • Use legal products to combat personal data processing violations that violate your rights

We promise to respect your rights to personal data. If you have any questions, please contact [email protected]


How will we share your data?

We do not share your personal information with companies, organizations and individuals outside PT. Lentera Cemerlang Abadi, with the following exceptions:

Your consent has been obtained

We will share your personal information with others outside NovelHub after obtaining your consent. We will first ask for certainty of your consent, when sharing your sensitive personal information,

For external processing

We will provide your personal information to affiliates or trusted companies or individuals to process that information for us in accordance with our instructions, our privacy policy and other appropriate confidentiality and other security measures.

For legal reasons

If we have a compelling reason to access, use, store or disclose your personal information for the purposes below, we will share your personal information with someone other than Novel Hub:

  • Comply with any applicable laws, regulations, legal process requirements, or government coercion.
  • Implement applicable terms of service, including investigation of possible violations.
  • Detect, prevent or resolve fraud, security or technical issues.
  • Protect the rights, property, or safety of Novel Hub, our users, or the public from loss or damage to the extent required or permitted by applicable law in the Republic of Indonesia.

We may share or share non-personal information with our partners.

If NovelHub is involved in a transaction such as a merger, acquisition or sale, we will continue to ensure the confidentiality of personal information and will notify affected users prior to the transfer of personal information or personal information bound by other privacy policies.


Data related to minors

Please note that this platform complies with Google and Apple content ranking policies and will not provide services to users under the age of 4. If you encounter any activity on the platform that collects data from users under the age of 4, please contact [email protected]


Revision of this policy

We will revise this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without confirming your consent. We will always indicate the date when the last changes were made, and we will send official notifications when there are major changes (including for certain services, we will send you an email notification stating changes to the privacy policy).


Created : 01/09/2020

Updated: 01/09/2020